The Timeless Challenges of 911 Dispatchers Artwork

Minds on the Frontline Podcast

The Minds on the Frontline Podcast brought to you by the Wayne State University Frontline Strong Together Program in collaboration with the Michigan Crisis and Access Line. Frontline Strong Together, or FST5, provides streamlined access to behavioral health resources, as well as increased access to crisis services to Michigan’s front line five, which includes all professional, part-time, and volunteer firefighters, EMS, law enforcement, corrections officers, and 911 dispatchers. The Michigan Crisis and Access Line, or MiCAL, serves as the central call center for the FST5 Program. FST5 was collaboratively created by first responders and mental health experts to provide 24/7 live support, effective resources, and cutting-edge services to prevent and alleviate PTSD, anxiety, depression, and other frontline work-related mental health challenges. NEED HELP NOW? If you are experiencing any crisis - work related, substance abuse, depression, relationships, financial, or any other, reach out by calling 1-833-34-STRONG or go to FST5.org for more information.

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Minds on the Frontline Podcast

The Timeless Challenges of 911 Dispatchers

July 08, 2024 • Geoff Lassers and Mike Mattern • Episode 28

In this episode, we sit down with Francis X Holt, a retired FDNY dispatcher, seasoned behavioral health professional, and author. After a distinguished career in behavioral health spanning several decades and holding various executive roles, Frank has shifted his focus to writing. Drawing from his rich experiences as an FDNY dispatcher in 1970s and 1980s Brooklyn, he crafts novels and short stories. Alongside his writing, he applies his research and clinical expertise to delve into the pressing issue of 911 dispatcher stress, seeking ways to mitigate its impact in the workplace.

Frank's non-fiction work centers on the physical and emotional health of Public Safety Dispatchers as it pertains to their duties. Despite the advancements in technology and tools for 911 dispatchers, the fundamental struggles remain unchanged. The impact of intense interactions with strangers during emergencies, shift work, negative experience bias, and inadequate compensation are just some of the challenges that have captivated him since he began his career as an FDNY dispatcher 50 years ago. This episode is an insightful conversation that sheds light on the critical yet often overlooked role of 911 dispatchers and the importance of supporting their mental and emotional well-being, despite the evolving technological landscape.

Link to Francis X. Holt books: https://shorturl.at/0nJnM

The Minds on the Frontline Podcast is brought to you by the Wayne State University Frontline Strong Together Program. The Minds on Frontline Podcast is designed to inform, educate, and entertain first responders, their families, and the public regarding the realities of frontline work-related mental health challenges.

NEED HELP NOW? If you are a frontline worker in Michigan or an immediate family member, experiencing any crisis - work-related, substance abuse, depression, relationships, finances, or any other, reach out by calling 1-833-34-STRONG or go to FST5.org for more information.

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